Payment Policy

This policy explains how payments work on axtonwatches.com. It applies to every order placed on this website.

Accepted Payment Methods

Credit and debit cards: Visa, Mastercard, American Express, Discover, Diners Club
PayPal
Apple Pay, Google Pay and Shop Pay
Bancontact

The methods available to you are displayed at checkout and may vary depending on your country and device.

Currency

Prices are set in euro (EUR). If your country uses another currency, prices may be displayed in your local currency for convenience. The amount charged by your bank may differ slightly from the displayed amount because of exchange rates and any conversion fee applied by your card issuer.

When You Are Charged

Payment is taken in full at the moment the order is placed. We do not offer instalments, deferred payment or cash on delivery. Your order is confirmed only once the payment is authorised, and you will receive an order confirmation by email.

Payment Security

All payments are processed by our payment providers, Shopify Payments and PayPal, over an encrypted SSL/TLS connection on PCI DSS compliant infrastructure.

Axton Watches never sees, handles or stores your full card number, expiry date or security code. That data goes directly to the payment provider.

Depending on your bank, you may be asked to complete an additional verification step (3-D Secure / Strong Customer Authentication) before the payment is approved.

Declined or Failed Payments

If a payment is declined, the order is not created and no amount is captured. Any temporary authorisation shown by your bank is released automatically, usually within a few business days, according to your bank's own timeline.

Fraud Prevention

Orders are screened for fraud. If we cannot verify the payment or the billing details provided, we may cancel the order and issue a full refund to the original payment method. We will always notify you by email when this happens.

Taxes, Duties and Import Fees

The order total does not include customs duties, import taxes or carrier handling fees that your country may charge on arrival. These are the responsibility of the customer, as described in our Shipping Policy.

Pricing Errors

If a product is listed at an incorrect price because of a technical or human error, we reserve the right to cancel the affected order and issue a full refund. We will contact you before doing so.

Refunds

Refunds are always issued to the original payment method. Timelines and conditions are described in our Refund Policy.

Questions

Any question about payments can be sent to support@axtonwatches.com.